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This is the place to get help with anything Vincere: your account, giveaways and draws, VincerePro, importing or finance. Pick your topic on the scanner or browse the FAQs below, and if you can't find your answer, email us and a real person will sort it out.
Vincere Australia is Australia's home for JDM enthusiasts. Our mission is simple: get everyone into their dream car.
We help Australians buy, sell, import, finance and transport Japanese performance vehicles. Through our community, educational resources and exclusive member benefits, we make JDM ownership easier, more accessible and more enjoyable.
Eligible purchases may also include promotional entries into our giveaways, giving customers the opportunity to own some of Australia's most iconic JDM performance cars.
When you purchase, you're buying a VincereHub Package: your all-in-one ownership platform, designed to help you buy smarter, build better and own your dream JDM with confidence. Depending on the package you choose, you'll receive access to exclusive educational guides, member benefits, discounts, wallpapers, resources and much more.
Beyond VincereHub, we're your long-term JDM ownership partner. We also offer a range of nationwide services including pre-purchase inspections, vehicle transport, finance assistance, importing, buying and selling support, exclusive member events and access to Australia's growing JDM community.
Each package includes different features and inclusions. You can compare all available packages on this page, or visit vincere.com.au/hub for a complete breakdown. Eligible purchases also receive promotional entries into the current giveaway, and your VincereHub login details (your access link and password) are emailed to you shortly after your purchase.
Your confirmation and access email is normally delivered within 5 to 10 minutes of completing your purchase. If you haven't received it:
- Check your junk or spam folder. If you find it there, please mark Vincere as a safe sender so future emails arrive in your inbox.
- Double-check the email address entered during checkout. If you notice a spelling mistake, email [email protected] and we'll happily reissue your access.
- If you've completed the steps above and still haven't received your email, please contact our support team at [email protected] and we'll get you up and running as quickly as possible.
No. Vincere covers transport Australia-wide, meaning your prize will be delivered directly to your door at no additional cost.
We'll also cover the cost of your first six months of registration in your home state, so your prize arrives ready to enjoy with no hidden costs or surprises.
No, you do not need to be watching the live draw to win.
If you're selected as the winner, we'll contact you using the phone number and email address provided with your purchase. We attempt to contact winners during the livestream and continue trying afterwards if we're unable to reach you immediately.
If a prize remains unclaimed for 30 days, a redraw will be conducted from the same promotional entry pool in accordance with the promotional terms and conditions.
Every promotional draw is streamed live on our Facebook page. We go live at 5:30 PM AEST on the Friday immediately following the close of each promotion.
Follow us at facebook.com/vincereauto so you never miss a draw.
Every winner is announced live during our Facebook livestream, then shared across our Facebook and Instagram pages immediately afterwards. Winners are contacted directly by both phone call and SMS, and all entrants receive an email announcing the result.
We also film many of our prize handovers, so you can watch real customers take delivery of their dream cars. You can browse all previous winners any time at vincere.com.au/winners.
Yes. VincereHub and all of its digital resources and services are available for purchase by customers throughout Australia. Our nationwide services, including vehicle transport, pre-purchase inspections, finance assistance and importing support, are also available across Australia.
For our promotional giveaways, residents of every Australian state and territory are eligible to participate, with the exception of South Australia, where current permit requirements prevent participation in major prize promotions.
No. Your VincereHub purchase is a one-off payment based on the package you've selected. There are no ongoing subscriptions, recurring fees or additional charges associated with your purchase.
The only exception is if you separately choose to join VincerePro, our optional membership program available at vincere.com.au/pro. Any VincerePro membership is purchased independently and is not included with your VincereHub purchase.
All winners are selected using RandomDraws, an independent, government-approved and independently verified digital draw platform used to conduct promotional prize draws fairly and transparently.
Each eligible participant receives promotional entries based on the VincereHub Package they purchased. Once the promotion closes, RandomDraws randomly selects the winning entries from the eligible entry pool.
Before any prize is awarded, Vincere verifies the selected winner's eligibility in accordance with the promotional terms and conditions.
We understand that entering online promotions requires trust, and we're proud to be completely transparent about how we operate.
Vincere Australia is a registered Australian business (ABN 86 650 863 577) and has been operating since 2021.
We conduct our promotional giveaways under legitimate trade promotion permits issued by the relevant Australian regulatory authorities. Our promotions are available to residents of every Australian state and territory, with the exception of South Australia.
Since launching, we've awarded prizes to winners right across the country. Every draw is streamed live, every winner is publicly announced, and we regularly film prize handovers so you can see real customers taking delivery of their dream cars.
You can view our live draws, winner announcements, handover videos and winner photos across our Facebook and Instagram pages, or browse our complete winner history any time at vincere.com.au/winners.
Yes - VincerePro is a monthly membership that is automatically billed each month.
There are no lock-in contracts, and you can cancel at any time through your account or by contacting our team.
If you ever experience a payment issue or need help with your membership, simply reach out at [email protected] and we'll be happy to help.
Absolutely. You can upgrade or downgrade your VincerePro membership at any time through your Member Portal.
Upgrading gives you instant access to the features included in your new membership tier, and if your needs change you can downgrade just as easily. Simply head to Membership > Upgrade/Downgrade to make the change.
Any entries you've already earned will remain intact when you switch between membership levels.
You can cancel your VincerePro membership at any time.
Simply log in to your account and head to the Membership Portal, where you'll find a dedicated section to manage and cancel your subscription. Once your cancellation has been processed, you'll be taken to a confirmation page so you know your request was completed successfully.
If you have any questions or need assistance with the cancellation process, please contact us at [email protected] and our team will be happy to help.
Yes. As long as your VincerePro membership is active and your monthly payment has been successfully processed, you'll automatically receive entries into all eligible Vincere trade promotions included with your membership.
There's nothing extra you need to do - your entries are applied automatically each month based on your current membership level.
Please note that promotional entries are an additional benefit of being a VincerePro member. VincerePro is designed to provide ongoing value through exclusive services, member benefits and access to Australia's JDM community, with promotional entries included as an added bonus.
Simply log in to your VincerePro Dashboard and open the Stripe Billing Portal.
Navigate to Dashboard > Membership, where you can securely update your payment method at any time.
Any changes take effect immediately, helping keep your membership active and your monthly benefits running without interruption. If you need any assistance, feel free to contact us at [email protected].
Once you've signed up to VincerePro, you'll receive a welcome email containing your unique username and password.
Simply use these details to log in to your VincerePro Members Portal, where you can manage your membership, view your benefits and access exclusive member services.
If you can't locate your welcome email or need assistance accessing your account, please contact [email protected].
Simply log in to your VincerePro Members Portal and navigate to the Partner Discounts tab.
There you'll find direct links to our partners, along with any exclusive discount codes and redemption instructions.
For in-person partner offers, you'll simply need to be logged in to your VincerePro Members Portal to verify your active membership.
No. Each VincerePro account is limited to one active membership per email address.
If you'd like access to additional benefits, you can upgrade your membership at any time. Likewise, if your needs change, you can downgrade through your Member Portal whenever you'd like.
Simply head to Dashboard > Membership to manage your membership.
Booking a pre-purchase inspection is easy.
Simply log in to your VincerePro Members Portal, navigate to Pre-Purchase Inspections, and complete the online booking form.
Our team will review your request and contact you to arrange the inspection.
To request a vehicle transport quote, simply log in to your VincerePro Members Portal and navigate to Nationwide Transport, then complete the transport request form.
Once submitted, our team will be in touch to organise your transport and provide a tailored quote based on your vehicle and destination.
Importing can provide access to a much wider range of vehicles: better condition, lower kilometre examples, higher specifications and models that were never sold in Australia.
Timeframes vary depending on the vehicle and its location, but most imports take between 4 and 12 weeks from purchase to delivery in Australia.
Absolutely. We'll work with you to understand your budget, goals and preferences, then source suitable vehicles through our trusted Japanese dealer and auction network.
Every vehicle is thoroughly assessed before purchase. We have connections on the ground in Japan and review auction reports, condition grades, service history and available documentation to help you buy with confidence.
Importing typically includes the purchase price, auction or dealer fees, shipping, insurance, import approval, customs charges, compliance and registration. We'll provide a clear breakdown before you commit.
Not every vehicle is eligible for import into Australia. We'll confirm eligibility and guide you through the available pathways before you purchase.
Yes. From sourcing and purchasing your vehicle in Japan through to shipping, customs, compliance and delivery, we manage the process from start to finish, keeping you updated every step of the way.
Yes. We can help in financing imported Japanese performance vehicles and can help with many vehicles that traditional lenders won't consider. We work directly with Entrust Finance to get you the best rate possible.
In many cases, yes. Every application is assessed individually, and Entrust understands that older and modified JDMs often require a different approach than standard vehicle finance.
Deposit requirements vary depending on the vehicle and your circumstances. In some cases, no deposit may be required, while others may benefit from contributing one.
Many applications receive an initial response within one business day, with approvals often completed shortly after all required information has been provided.
Yes. Finance may be available for both dealer and private vehicle purchases, subject to lender approval.
Every application is assessed on its own merits. Even if you're unsure of your credit score or have experienced credit issues in the past, it's still worth submitting an enquiry.
Submitting an enquiry through Vincere is obligation-free. Entrust Finance will discuss your options with you before proceeding with any formal finance application or credit assessment.
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